There are several ways to get help in Windows 10. Below are the easiest ways you can get information about your needs.
Windows 10 has several options for you to choose from depending on your query. There are built-in instructions as well as step by step tutorials. Some help is also available as links to online articles. Depending on which application you are, below are several easy ways to get help in Windows 10:
- Press F1. Whether you’re in desktop or any other program or application, F1 will pop-up a help window to assist you.
- Start Menu Button. Click or press the start menu button and go to Help and Support.
- Use the Question Mark. Spot the little question mark icon usually located on the upper right corner of the window and click on it.
- Application Menu. If you’re in, say, Microsoft Word, the application menu will be the Tab labeled “File”. Click on it and you will see the “Help” button. It will direct you to available options for you which will be under the support column namely Microsoft Help, Getting Started, and Contact Us.
Now that the quickest ways are laid down and still cannot answer your queries, Contacting Support is still available. A new app was built-in Windows 10 to make it easier for users to find the type of help they need for a particular query. This is called “Contact Support”. It works like a phone routing robot that acknowledges your question by making you press a couple of numbers and then transfers it to the proper department for a solution.
Like most app in Windows these days, it will require you to have a Microsoft Account login. Microsoft accounts are based on Windows. It started with Windows 8. Without your own Microsoft account, you will experience difficulty dealing with Windows. Other OS providers like Google and Apple also requires their own account.
To get a hold of the Contact Support app, these are the steps to follow:
- Click the Start button. Then choose the Start menu’s “All Apps” button. It will be located on the bottom left edge. Then click “Contact Support”. When the app launches, it will start breaking your problem/query into categories. It will ask questions to know which department it’s going to route you to.
- Once you’re in, click the applicable category. Continue clicking through the menus until you see your preferred support method.
If by chance you’ve clicked on the wrong category, you can simply click the backward pointing arrow. It is located on the window’s upper left corner. It will allow you to go back to the previous screen.
You will notice three options for Microsoft’s support categories which are: Online; Chat Online with a Microsoft Answer Tech, Schedule a Call, Call Me As Soon As Possible; and Ask the Community.
Microsoft also offers free support options through the Microsoft Answers forum. This is an online gathering of users, experienced tech enthusiasts, and Microsoft employees. In these forums, you can type in your query and start a thread to get the aptest answer for your current predicament.
To go to the Microsoft Answers forums, simply follow these steps:
- Visit http://www.answers.microsoft.com and choose Windows in the Browse the Categories section.
- When you arrive at the site, choose your Windows version. It will be located at the Browse by Version section.
- Sign in with your Microsoft account and start browsing.
An answer desk is free and available as well. Although there is no guarantee that it can provide the answer you’re looking for but it’s a good starting point.